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A Software Defined Wide Area Network (SD-WAN) is a virtual WAN architecture that allows enterprises to leverage any combination of transport services; including MPLS, LTE and broadband internet services to securely connect users to applications. 

Vital components of SD-WAN include integration of SASE infrastructure into your software solution.  Secure Access Service Edge (SASE) is an architecture that delivers converged network and security via network service capabilities including SD-WAN and cloud native security functions.  This functionality includes secure web gateways, cloud access security brokers, Firewall-as-a-Service (FWaaS), and Zero Trust Network Access based on the identity of the device or entity, combined with real-time context and security and compliance policies. 

Cybersecurity is the collected set of technologies, processes, and procedures organizations use to protect their computing environments from damage and unauthorized data access perpetrated by cybercriminals or malicious insiders.  

Cybersecurity refers to the protection of hardware, software, and data from attackers. The primary purpose of cyber security is to protect against cyberattacks such as accessing, changing, or destroying sensitive information. 

Unified Communications-as-a-Service (UCaaS) is a cloud-delivered unified communications model that supports six communications functions:

• Enterprise telephony
• Meetings (audio/video/web conferencing)
• Unified messaging
• Instant messaging and presence (personal and team)
• Mobility
• Communications-enabled business processes

UCaaS infrastructure is owned, operated, maintained and delivered by the provider. Typical characteristics include multitenancy (including tenant partitions residing on shared UC infrastructure. Such as data centers, racks, computer networks, common equipment and blades).  Self-service web portals for provisioning, management and performance/usage reporting are provided. The provider delivers applications from a common platform and licenses the service(s) based on a monthly subscription charge.

Contact Center-as-a-Service (CCaaS) is a customer experience solution that provides the capabilities required to route inbound customer interactions to call center agents. Cloud-based CCaaS solutions let businesses purchase only the necessary technology required to run their companies while modifying their reliance on in-house IT. 

A contact center is an organization's business division that handles customer queries and interactions.  It manages inbound and outbound services over multiple communication channels.  Inclusive of telephone calls, live chat, email, messaging applications, social media, et cetera. 

Cloud computing is the delivery of computing services; including servers, storage, databases, networking, software, analytics, and intelligence, via the Internet, to offer faster innovation, flexible resources, and economies of scale. 

The main types of cloud computing services include Infrastructure-as-a-Service (IaaS), Platforms-as-a-Service (PaaS), and Software-as-a-Service (SaaS).

• IaaS provides IT infrastructure to end-users via the internet and is commonly associated with offsite server based computing.
• PaaS serves both software and hardware to end-users, who are generally software developers. PaaS allows the user to develop, run, and manage their own apps without having to build and maintain the infrastructure.
• SaaS is a software licensing model, which allows access to software on a subscription basis using external servers without having to download and install them locally.

A managed service is the practice of allowing a third-party company to support information technology operations. They may help directly with end-user systems to deploy, manage and secure any devices, applications or data a company may require for operational purposes.